From Smoke Signals to 5G - A Brief History of Field Service in Telecom



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Every leap forward in communications technology has required a parallel leap in field service to keep everything running smoothly. From gathering wood and keeping a watchful eye on the fires powering smoke signals to monitoring fiber-optic cables, field service teams have been ready to ensure the world’s ability to convey ideas and information. As the telecom world embraces the next big leap – to 5G wireless – the world of field service is ready to evolve with AI-driven automation platforms that will  enable it to support the new 5G networks. 

To give you an idea of what the future of field service for telecommunications networks will look like, let’s take a look back at how things have evolved in this fun infographic.