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Customer Communications
Configure Email and SMS Notifications
Admins can manage the notification content and delivery path (SMS or Email) to suit their appointment needs.
Customer Communications
Default SMS Notifications with AWS
Zinier leverages the robust capabilities of Amazon Web Services to deliver SMS notifications.
Customer Communications
Off-the-Shelf Ready
By default, customers receive notifications at key moments during their appointment booking journey.
Appointment Booking Notification
After a work order is created, the customer receives an appointment booking notification, inviting them to book an appointment through the Customer Portal.
Booking Confirmation
The customer receives an appointment booking confirmation once the technician has been assigned to the booking -- either 24 or 48 hours prior to the appointment based on the appointment window.
Morning-of Reminder
The customer receives a notification reminder on the morning of the appointment.
Technician On-the-way Reminder
A notification is sent to the customer when the assigned technician is en route.
Task Completed Notification
The customer is notified once the task has been completed.
