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Scheduling & Dispatch
Schedule Optimizer
Optimize technician schedules based on specific business needs, including utilization, travel, experience, capacity, and availability. Easily handle all standard constraints such as SLA, skills, time windows, shifts, and labor costs, with the flexibility to add custom constraints like Covid protocols, security clearance requirements, and more.
Scheduling & Dispatch
Auto Scheduler
Schedule large volume batches, appointments, and just-in-time tasks for different operational needs. Filter auto-scheduled tasks based on region, task type, and task status.
Scheduling & Dispatch
Dispatch Console
Dispatch to a single technician, crew, or 3rd party contractor and provide personalized dispatch consoles on a workgroup basis. Manage single-day and multi-day tasks in a single dashboard, while our Track My Technician feature shows you the location of all field techs in a single map view.
Scheduling & Dispatch
Recommendation Center
Intelligent scheduling recommendations that help you
manage exceptions in the field
Long-running Tasks
When tasks are not submitted within 30 minutes after scheduled end time, the task duration is extended by one hour and all impacted tasks are rescheduled and/or reassigned
Missed Scheduled Start Time
Tasks that have passed their scheduled start time by one hour without starting are automatically rescheduled and reassigned within their SLA.
Critical Priority Tasks
Schedules are automatically reshuffled to make room for urgent tasks.
SLA Risks
Actionable recommendations are sent to dispatchers whenever a task is in risk of SLA breach.
Technician on Leave
When technicians go on leave, their tasks are automatically reassigned / rescheduled.
