Most Recent Deeper Dives

Companies frequently struggle with the classic dilemma: create from scratch or buy pre-made? Yet, a promising third choice is rising: the Buy to Build strategy. This white paper explores this new approach, addressing challenges of current methods, highlighting Buy-to-Build advantages, and advocating for its superiority.

Field service management solutions can play an important role in strengthening your connections with your customers. From providing a customer portal they’ll appreciate to providing them with flexible options to communicate with you to soliciting (and acting on) their feedback, here are 5 ways to engage with your customers that will all help build stronger bonds.

Better visibility across your field service operations can drive benefits like raising productivity, improving SLAs, and boosting morale.

Ready to boost your operational efficiency? We’ve put together a handy checklist for a step-by-step process for fiber-to-the-home installations so you’ll be sure you’re doing things right – and right on schedule.

A unified data infrastructure helps you build end-to-end real-time visibility to power up your field service operations. Integrating your data silos (ERP, Asset Management, CRM, and more) gets your back office, field teams, and third-party contractors on the same page to give your customers world-class service – and reduces your time-to-value on your field service solution.

In our recent survey of 523 field service workers (technicians, dispatchers, field coordinators, etc.), we asked them about the technology their organizations are using. We also asked them to identify areas for improvement. Download this infographic to see what they have to say.

If you’re having trouble getting a grasp on in-field visibility and manual routine tasks, you’re not alone. Visibility is crucial to making the right decisions, boosting your efficiency, and making your whole organization more productive.

Is your field service organization still working off of spreadsheets – or worse, pen & paper? If so, don’t feel bad – you’re in good company. In our recent survey of field technicians (conducted by independent creative market research agency Atomik Research), we found that 52% of field service companies are still using manual methods for field service management.

Are you tempted to build your own field service software? It can be an attractive option, with the opportunity to customize to your exact needs, full control over security and system updates, and guaranteed integration with the tools and processes you already use.

Field technician are often times the face of your organization – their work can’t be taken lightly. Before field technicians enter a customer’s home or business premises, they need to be appropriately trained and enabled. Technicians should be equipped to have insightful and productive conversation with the end customers. Service organizations need to fully support their field technicians, giving them all they need to deliver outstanding customer service and solve issues as efficiently and quickly as possible.

In an industry marked by shrinking margins and increased competition, customer service is a powerful differentiator. Delivering better experience through smarter, more proactive and streamlined operations can boost profitability, boost customer satisfaction and retention.

Legacy field service solutions fall short of addressing core pain points today – they are slow to adapt and expensive to maintain. Low- / No-code capabilities give service team back the control. This enables them to build customized solutions, minimizing the time-to-value and total cost of ownership.

Moving to cloud solutions can drive significant impact for field organizations, from improved agility and flexibility, to lower cost of ownership. There are however few steps to think about when preparing for the migration from on-prem to cloud. Those steps are important to ensure smooth, secure, and timeline transition everyone is aligned with.

Zinier has been named an IDC Innovator in the IDC Innovators: Field Service Management Applications, 2021 (#US45617620, March 2021) report. Zinier supports service organizations with an innovative new technology and groundbreaking approach to existing issues.

Every leap forward in communications technology has required a parallel leap in field service to keep everything running smoothly. From gathering wood and keeping a watchful eye on the fires powering smoke signals to monitoring fiber-optic cables, field service teams have been ready to ensure the world’s ability to convey ideas and information. As the telecom world embraces the next big leap – to 5G wireless – the world of field service is ready to evolve with AI-driven automation platforms that will enable it to support the new 5G networks.

Want to see firsthand how Zinier helps technicians get jobs done more quickly and accurately? Jump in to our interactive platform tour!

They say that “not all heroes wear capes.” The heroes of field service are trading in their clipboards for new tools and processes designed for work in an era of COVID-19 and other business disruptions. This new report includes best practices based on first-person input from diverse field service operations.

Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, crews to support, and data points to analyze. Utility companies today can be divided into five stages of technology maturity: Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.

5G is here and so is the need to roll out 5G networks and infrastructure. How can telecoms optimize their field service operations to keep pace? Today’s field service challenges are not just limited to work origination or assignment, but also execution. In the field, technicians are forced to spend valuable time on routine tasks, such as capturing data, uploading photos, and filling out close-out packages with hundreds of data points.

Just about every industry can benefit from more automation, but telecoms are placing special emphasis on using AI to support their back-office coordinators and field technicians during the rollout of 5G.