Compugen Optimizes Field Service Operations with Zinier

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Challenge

In 2020, Compugen was looking to  optimize its field service operations. Their existing scheduling tool, while capable of essential functions, struggled to meet the complexities of their diverse service offerings and customer base. There was a need for a scheduling solution to manage diverse types of work orders, regions, and diverse skill sets.

Solution

After an exhaustive search for a suitable partner, Compugen found the perfect match in Zinier. Zinier's field service management solution offered the flexibility and advanced capabilities needed to address Compugen's intricate scheduling requirements. With Zinier's platform, Compugen could seamlessly manage various types of work orders, including parts pick-up and dispatch for break-fix scenarios, and prioritize different technician levels based on availability and expertise. Zinier's innovative scheduling algorithms ensured optimal technician assignments while considering factors such as location, skillset, and cost-effectiveness.

Benefits

The early results from launch are looking promising with steady increase in the levels of auto scheduled cases. The utilization rate is close to 80% which was achieved in a timeframe of 4 months. As we continue the launch, Compugen intends to use the solution to focus on increasing the number of closed cases and ensuring efficient resource allocation across their operations.

Looking Forward

Compugen's partnership with Zinier has empowered them to overcome the complexities of field service management, enabling them to deliver exceptional service to their customers across Canada. With Zinier's innovative solution, Compugen has achieved its goals of efficiency, productivity, and customer satisfaction, positioning them for continued success in the ever-evolving IT services landscape.

About Zinier

At Zinier, we are committed to the success of the world's deskless workers. We are on a mission to enable these 2.7B deskless workers to achieve greater success for themselves and the world around them. Guided by this understanding, we orchestrate workflows that help field service organizations stay in full control of and have complete visibility into the field execution process.

Zinier is a cloud-based field services platform, powered by Generative AI, that helps organizations improve efficiency of field techs while enhancing customer satisfaction. Our web and mobile app automates key back office tasks, provides technicians a seamless way to record their work in the field, and improves your customer experience. Through the use of no-code tools, our platform offers you out of the box software to help scale operations and field execution workflows that can be tailored to meet your business process needs.

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