Managing Success at the Speed of Light

The stand-up comedian Steven Wright had a great line about success: “If at first, you don’t succeed, then skydiving definitely isn’t for you.” Sometimes, however, success can also be pretty nerve-wracking. And that’s especially true in fast-growing, highly competitive markets like providing fiber-to-the-home Internet service.

Community Fibre, based in London, has had its share of success – and knows how challenging it can be to sustain high-growth and high quality standards. The company offers the fastest 100% full-fiber broadband service in London at the most competitive prices on the market, and has been recognized as the UK’s best Consumer Internet Service Provider for two years running by the Internet Service Provider Association. And it has no intention of slowing down.

‍How Community Fibre Keeps Its Customers Happy

‍In addition to its #1 speed ranking, Community Fibre enjoys a 5-star rating on Trustpilot, the European business rating site. One more number that’s important to the company is the number 2, as in the 2-hour commitment to get new customers up and running.

To ensure that it can maintain this high caliber of customer service, Community Fibre needed a field service management solution that could help it scale. It also needed a solution that would be robust enough to scale to meet its future needs – regardless of how fast the company might continue to grow or the unpredictable directions in which it might evolve.

The company selected Zinier to support its ambitious customer service goals, recognizing that they needed a field service solution that could scale to meet both their quantitative growth and their qualitative evolution as the company adapts to changes in the marketplace and new technology. Find more details about how Community Fibre is leveraging Zinier solutions here (and find more classic zingers from Steven Wright here).

You can also find out more about how Zinier's solutions help field service operations scale here.