Midco Transforms Their Field Service with Zinier

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Challenge

As a leading connectivity company based in Sioux Falls, South Dakota, Midco faced a critical challenge when their legacy field service management system, which had served them faithfully for over a decade, reached its end-of-life stage. With a need to upgrade to a modern solution, Midco sought a platform that could replicate its old system's functionalities and introduce innovative features and capabilities. Additionally, Midco required a strategic partnership with a vendor who could collaborate on the product roadmap and deliver a solution that evolves over time to meet their evolving needs.

Solution

After an extensive search, Midco found their ideal partner in Zinier. Zinier's field service management solution not only met Midco's requirements for replicating existing functionalities but also offered innovative features and capabilities that aligned with their vision for the future. Zinier's commitment to partnership and collaboration resonated with Midco, ensuring that their needs would be addressed not just today but also in the years to come.

Benefits

By implementing Zinier's solution, Midco experienced a multitude of benefits that enhanced their field service operations. One of the challenges Midco faced was finetuning the scheduling of technicians in 15-minute time slots, especially in remote and rural areas where technicians might cover vast distances between customer sites. Zinier's advanced scheduling and routing capabilities enabled Midco to accurately predict arrival times and adjust schedules in real-time, improving customer satisfaction and reducing technician churn. Furthermore, Zinier's single-pane-of-glass interface provided technicians with everything they needed to manage their workload efficiently, enhancing their job satisfaction and engagement.

Looking Forward

Looking ahead, Midco remains committed to leveraging Zinier's solution to optimize its field service operations further. With Zinier's support, Midco aims to continue improving scheduling and routing accuracy, enhancing customer satisfaction, and providing ongoing support to its technicians. By embracing innovation and collaboration with Zinier, Midco is well-positioned to address the challenges of today and tomorrow, ensuring its continued success in delivering exceptional service to its customers across remote and rural areas.

About Zinier

At Zinier, we are committed to the success of the world's deskless workers. We are on a mission to enable these 2.7B deskless workers to achieve greater success for themselves and the world around them. Guided by this understanding, we orchestrate workflows that help field service organizations stay in full control of and have complete visibility into the field execution process.

Zinier is a cloud-based field services platform, powered by Generative AI, that helps organizations improve efficiency of field techs while enhancing customer satisfaction. Our web and mobile app automates key back office tasks, provides technicians a seamless way to record their work in the field, and improves your customer experience. Through the use of no-code tools, our platform offers you out of the box software to help scale operations and field execution workflows that can be tailored to meet your business process needs.

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