MTS Streamlines Operations with Zinier’s Customized Platform

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Challenge

As a leading provider of testing equipment vital for various industries, MTS encountered a significant challenge when their previous software solution faced an uncertain future due to end-of-life issues. This situation left MTS grappling with disparate systems, hindering their operational efficiency and impeding their growth plans within the field service sector. The disjointed systems created communication barriers, leading to delays in service and increased complexities in managing field operations.

Solution

In response to these challenges, MTS sought a comprehensive solution that could streamline its operations and provide a unified platform for managing field service activities. After careful evaluation, MTS selected Zinier as their partner. Zinier's solution stood out for its ability to consolidate multiple systems into a single platform, offering a user-friendly interface that could accommodate MTS's diverse workforce. Moreover, Zinier's global presence and low-code/no-code appeal aligned perfectly with MTS's long-term strategic objectives.

Benefits

Since implementing Zinier's software, MTS has experienced a range of benefits across its operations. The consolidation of systems into a single platform has significantly improved operational efficiency, enabling MTS to streamline scheduling, asset connection, and knowledge transfer processes. With Zinier's solution, MTS has achieved higher first-time fix rates, improved capacity planning, and enhanced scalability, thereby elevating its ability to deliver superior field service to its customers.

Looking Forward

As MTS looks to the future, they remain committed to leveraging innovative technologies to enhance their field service operations further. Plans include the integration of augmented reality (AR) for training purposes, for enhanced customer support, and the adoption of AI for predictive maintenance and analytics. They are also excited about Zinier’s Product roadmap, which includes Generative AI for field service. These initiatives aim to accelerate onboarding processes, optimize workforce efficiency, and reinforce MTS's position as a leader in the field service sector. With Zinier's continued support and collaboration, MTS is well-positioned to embrace the opportunities of tomorrow and deliver exceptional service experiences to its customers.

About Zinier

At Zinier, we are committed to the success of the world's deskless workers. We are on a mission to enable these 2.7B deskless workers to achieve greater success for themselves and the world around them. Guided by this understanding, we orchestrate workflows that help field service organizations stay in full control of and have complete visibility into the field execution process.

Zinier is a cloud-based field services platform, powered by Generative AI, that helps organizations improve efficiency of field techs while enhancing customer satisfaction. Our web and mobile app automates key back office tasks, provides technicians a seamless way to record their work in the field, and improves your customer experience. Through the use of no-code tools, our platform offers you out of the box software to help scale operations and field execution workflows that can be tailored to meet your business process needs.

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