Transforming Telecom Tower Maintenance with Zinier

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Challenge

Black & Veatch (BV), a prominent player in telecom and solar asset management, faced the challenge of optimizing its telecom tower maintenance and installation projects. The key hurdles they face include efficiently managing work orders, overseeing subcontractors, and ensuring quality control across numerous sites. BV required a streamlined solution to handle complex workflows, reduce cycle times, and improve overall project management efficiency.

Solution

To tackle these challenges, Black & Veatch partnered with Zinier, a leader in intelligent field service automation solutions. Zinier’s platform was utilized to enhance subcontractor management, particularly for AT&T turf projects. The platform facilitated efficient handling of work orders, subcontractor assignments, and real-time auditing.

Benefits

Enhanced Efficiency: The adoption of Zinier’s platform resulted in significant efficiency gains, with reduced cycle times and improved workflow management.

Improved Quality Control: Real-time auditing and quality control measures ensured that contractors completed work with minimal oversight while maintaining high standards.

Streamlined Operations: Contractors could manage job assignments and document uploads seamlessly, with administrators reviewing and approving through integrated systems like SharePoint.

Custom Solutions: Zinier provided customizations tailored to BV's needs, including mobile app reassignments and safety form viewing, and offered API integrations for job site conditions.

Looking Forward

Black & Veatch aims to further innovate its field operations by continuing its partnership with Zinier. Future plans include exploring capacity management solutions to handle service provider needs and leveraging advanced analytics for proactive maintenance. By integrating more sophisticated tools and predictive capabilities, BV is set to maintain its leadership in the telecom sector, delivering exceptional value to its clients.

About Zinier

At Zinier, we are committed to the success of the world's deskless workers. We are on a mission to enable these 2.7B deskless workers to achieve greater success for themselves and the world around them. Guided by this understanding, we orchestrate workflows that help field service organizations stay in full control of and have complete visibility into the field execution process.

Zinier is a cloud-based field services platform, powered by Generative AI, that helps organizations improve efficiency of field techs while enhancing customer satisfaction. Our web and mobile app automates key back office tasks, provides technicians a seamless way to record their work in the field, and improves your customer experience. Through the use of no-code tools, our platform offers you out of the box software to help scale operations and field execution workflows that can be tailored to meet your business process needs.

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