Frontlines by Zinier | December 2023

Executive Perspective

‍Dear Readers,Welcome to our Frontlines December edition!

As the holiday season approaches, I wish you and your loved ones joy, peace, and moments of respite. May the spirit of the holidays bring warmth to your homes and inspire you with renewed energy for the challenges and opportunities that lie ahead in the coming year.

As the year comes to a close, let's take a moment to reflect on how field service management has evolved in 2023 and how it is set to evolve in 2024.

Here are  5 most important trends worth watching out for:

1. At Zinier, we have always been driven by the need to bridge the technology gap for the frontline workers. And so, we are glad to lead the drive of investments in field technician enablement. Technician augmentation technologies enable technicians to visit sites remotely and avail the assistance of a subject matter expert remotely. New capabilities allow real-time collaborations, asset visualization, guided work, swift reporting, and better knowledge capture.

2. Business and operating models are changing, and we see a shift from asset-centric models to customer-centric models. This shift is particularly pronounced in field services, where there is a growing emphasis on services as a revenue generator. At Zinier, our No-code/Low-code platform empowers field service teams to tailor our solutions to their workflows, enabling a focus on customers and seamless workflow adoption.

3. Most of our customers are on the digital-first drive and adopting multiple digital solutions. As the AI trend accelerates, it will be critical for businesses to be digital first or digital native to unlock AI’s potential. As a result, we will see a rise in integrated ecosystems parsing the data through different software and providing visibility and connectivity across the ecosystem.  We are leading the way with our integration marketplace, allowing easy integrations with multiple data sources. This saves time in implementation, but also allows for better data usage and redefines the possible with AI. Be ready for new operating models and accelerated focus on services to be a revenue generator.

4. Many of our conversations also focus on the scarcity of field resources even as the pool of technical skills shrinks progressively and there is more competition over these skills. In such a scenario, retaining your talent and enabling them to be more productive is even more imperative. At Zinier, we have always maintained that bridging the technology gap will give a big push to field service productivity and augment field worker capabilities. Accordingly, enterprise-grade mobile applications will be a big boost to bridging this gap. According to a 2023 survey by the field service council, more than 80% of field service technicians say that using a mobile device on the job makes them more productive, efficient, and independent.

5. Field service automation powered by AI will continue to grow as a trend. We are excited to see a lot of interest in AI from a lot of our customers and rightly so. More than 90% of large companies that have invested in data and AI report visible returns on their investment. There are a lot of areas in which AI can make a difference - AI-powered dynamic resource scheduling, intelligent automation in demand forecasting, capacity management, dispatch support, parts and technical support, work order capture, mobile briefings and onsite knowledge search. As we step into the promising horizon of 2024, Zinier remains committed to pioneering innovations that empower your field service teams. We're excited about the journey ahead and look forward to continuing our partnership, driving efficiency, and unlocking new possibilities together.

Wishing you a festive season filled with joy, and a prosperous New Year ahead!

Prateek Chakravarty‍

Chief Executive Officer

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Service with a Smile

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