OXG Transforms Field Operations with Zinier’s Flexible Field Service Platform

Background

OXG, a joint venture between Vodafone Germany and Alice Group, is rolling out fiber to the home to over 7M customers across Germany. With a vast network of technicians and complex workflows, OXG needed a solution to streamline operations, improve productivity, and ensure they could meet their ambitious growth targets.

Challenge

OXG needed a scalable platform to streamline its operations, centralize data, and provide real-time visibility into the status of its FTTP installations. The company sought a solution to address its immediate operational challenges and support future expansion as its customer base and service territories grow.

Solution

OXG partnered with Zinier to deploy its field service automation platform. Zinier’s platform offered OXG a comprehensive solution that was seamlessly integrated with their existing systems, providing a unified view of operations. The platform’s advanced AI capabilities are expected to help OXG optimize scheduling, automate routine tasks, and ensure that the right technician is dispatched to the right job at the right time.

Expected Results

By implementing Zinier’s platform, OXG expects to transform its field operations significantly. The platform will enable OXG to address potential issues proactively before they escalate, allow customers to self-serve (book and reschedule appointments), and provide real-time visibility into appointment status,  leading to an expected improvement in customer satisfaction scores. With Zinier’s solution, OXG will be well-equipped to scale its operations and continue its growth trajectory.

Looking Forward

As OXG looks to the future, the company focuses on expanding its customer base and service territory across the DACH region. By leveraging Zinier’s scalable platform, OXG is well-positioned to support this growth without requiring extensive operational changes. The flexibility of Zinier’s solution will enable OXG to quickly onboard new customers and manage the complexities of a growing workforce and service area. This expansion is expected to significantly impact telecommunications infrastructure in the DACH region, improving network reliability and service delivery. As they grow, OXG plans to continue optimizing their field operations to maintain their leadership position in the industry.

About Zinier

At Zinier, we are committed to the success of the world's deskless workers. We are on a mission to enable these 2.7B deskless workers to achieve greater success for themselves and the world around them. Guided by this understanding, we orchestrate workflows that help field service organizations stay in full control of and have complete visibility into the field execution process.

Zinier is a cloud-based field services platform, powered by Generative AI, that helps organizations improve efficiency of field techs while enhancing customer satisfaction. Our web and mobile app automates key back office tasks, provides technicians a seamless way to record their work in the field, and improves your customer experience. Through the use of no-code tools, our platform offers you out of the box software to help scale operations and field execution workflows that can be tailored to meet your business process needs.

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