All Things Product - Articles

In this newsletter, you’ll discover our latest product enhancements: improvements to the drag-and-drop scheduling experience, updated filters for dispatchers, and color indicators to make the lives of field technicians easier. And, that's not all - we're working on a powerful integration with Chat-GPT to help field teams solve unforeseen challenges and reduce the need for a second truck roll! Here’s a quick preview.

Based on client feedback, we are excited to introduce an enhancement to the Mobile Task List that allows technicians to take task-specific actions directly from the Task List screen – including accepting or rejecting a task – without having to enter the task workflow.

As Recommendation usage has increased, we’ve been closely monitoring your feedback and are excited to introduce a number of improvements. These include search, filtering, and new expiration rules to declutter the recommendation center and allow dispatchers to take action on what matters most.

We are introducing a number of enhancements that improve the overall usability and performance of the Calendar View. These include page-level filters to help you find the right tasks and technicians, and enhancements to the task list that facilitate quicker load times.

To help take the guesswork out of drag-and-drop scheduling, we introduced several enhancements to the Calendar View that make the decision of where to drop a task more intuitive. 

To help manage rapid fluctuations in demand, many telcos are turning to tools to help manage field service capacity management. Discover the pitfalls of and best practices for capacity planning, utilization, and automation.

One of the most-requested new capabilities customers have been asking for is Capacity Management. Capacity and demand are constantly changing. With tools to adjust and optimize your workforce in real time, you might feel like Golidlocks, fine-tuning everything until it’s “just right.”

Inventory issues account for a lot of that wasted time – driving down first-time fix rates and killing customer satisfaction metrics. Good news: Unit-level parts tracking now comes out-of-the-box on the Zinier platform.

Visibility is essential for a high-performance operation. And visualization is a crucial piece of the visibility puzzle. The upcoming improvements in Map View in our Dispatch Console brings dispatchers the ability to manage their field teams more effectively, resulting in more consistent and predictable service for their end-customers.

Dynamic Audits provides field technicians with timely and actionable feedback so they can work efficiently and never have to repeat a site visit.

In addition to a refreshed UI, the new mobile task list in the Zinier app now shows sync status and additional details about each task. The result? Better coordination between the backoffice and the field and more clarity for technicians about what lies ahead.

The Zinier Customer Portal application solves these problems by providing no-code customizable, end-to-end ownership of customer experiences, from appointment scheduling and management to communication and security.

The Zinier Remote Assistant app leverages the Blitzz Visual Assistance platform to enable technicians to connect with subject matter experts, in real time, to solve issues in the field.

Need a new solution for fiber-to-the-home field service -- and need it ASAP? We've got a new FTTH Accelerator Package just for you.

Find out how AI-driven tools can be leveraged in a variety of tasks.

Remote Assistant is a powerful tool for optimizing your field service operations. Find out three ways it can help you boost your performance metrics.

Keeping your customers in the loop is easy, with Track My Technician and other essential Zinier tools.

Are your customers engaged and enthusiastic about their interactions with your field service operation? Here are four ways to make sure they are.

A video tour of Zinier's no-code customization capabilities

Why do we make it so hard for the 2.7 billion deskless workers in the world to have meaningful workflows? Although they comprise the majority of the workforce, nearly all workflow tools are designed with deskbound workers in mind. For those working in the field, the only portal they have to the digital wonderland is often their own mobile phone. No double-decker large-screen monitors. No unlimited storage devices. No printer. And no IT support down the hall. But somehow, these field workers still manage to build, maintain, and enhance the world’s infrastructure. Imagine what they could accomplish if they had workflow tools that were designed specifically for them – not just with the functionality they need, but with an appropriate user experience.

One useful way to think about your field service software solution is to break it down into a series of workflows. Field technicians perform a particular workflow, while backoffice personnel follow different workflows. There are workflows related to the details of specific assets and inventory. There are workflows that tell you what to do when a problem crops up, and there are workflows that spell out how to maintain your equipment to prevent those problems from popping up.

When many new technologies first arrive on the scene, they’re often ushered in with the expectation that they can (or should) only be used by specially trained personnel. That usually changes once a technology becomes successful. Somewhere along the line, the technology evolves into something that just about everybody can use on their own, without requiring any special skills or training.